Shipping policy

Each Maison Orlume piece is made to order in Shanghai, China, using the personal details selected for the design.

Production time

Please allow 3–7 business days for your order to be made before it is dispatched. Business days exclude weekends and public holidays.

Production time is separate from delivery time.

Shipping destinations and rates

We ship to selected international destinations. Available destinations are confirmed at checkout.

A single tracked standard shipping service is offered at a flat rate of $19 USD per order. We do not currently offer expedited shipping. The shipping charge is shown before payment.

Estimated delivery

For orders shipped to the United States, estimated delivery is 5–15 business days after dispatch.

Delivery times for other destinations vary. All delivery windows are estimates rather than guaranteed arrival dates. Customs processing, local carrier conditions, severe weather, public holidays, and other circumstances outside our control may cause delays.

Tracking

Tracking is provided for shipped orders. When your order is dispatched, we will send the tracking details to the email address used at checkout. Tracking updates may take a short time to appear after the parcel is handed to the delivery service.

Delivery address

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at support@maisonorlume.com. We cannot guarantee that an address can be changed after an order has entered production or been dispatched.

Customs, duties, and import taxes

International orders may be subject to customs duties, import taxes, or carrier handling fees charged by the destination country. These charges are not included in the product price or shipping charge unless explicitly stated at checkout, and the recipient is responsible for paying them.

Customs processing may affect the delivery estimate. Maison Orlume cannot control the amount charged by local authorities.

Questions about delivery

If you have a question about an order in transit, email support@maisonorlume.com with your order number and tracking details.